Terms of Service

Welcome to The Sharpest Note. These Terms of Service govern your use of the service operated by The Sharpest Note Ab. By creating an account, purchasing a licence, or using the service, you agree to these terms and to our Privacy Policy.

1. Who These Terms Apply To

These terms apply to anyone who uses The Sharpest Note, including teachers, parents, guardians, and individual learners.

If you create an account on behalf of a child, or allow a child to use your account, you are responsible for that account and for the child's use of the service.

You represent that you are legally able to agree to these terms and that the information you provide to us is accurate.

2. What the Service Is

The Sharpest Note Ab, trading as The Sharpest Note, provides musical learning materials and tools for instrument practice, including teacher-created content, interactive practice features, and tools for creating and sharing music material.

The service is designed to support music learning and teaching, but it is not a substitute for supervision, teacher judgment, or professional advice. We do not promise specific learning outcomes, exam results, or uninterrupted access.

3. Accounts and Security

You agree to:

• provide accurate account information
• keep your account secure
• keep your login links, codes, and devices under your control
• use the service in a lawful and responsible way

You are responsible for all activity under your account.

If you believe your account has been accessed without permission, contact us promptly at support@sharpestnote.com.

4. Student Use, Parents and Guardians

Teacher-shared material can be accessed through open-access links without a student account. In those cases, students do not need to log in or provide personal data to use the shared material.

If a child under 13 uses account-based features, a parent or legal guardian must create and manage the account on the child's behalf. The account is treated as the parent's or guardian's account, and they are responsible for all activity on it.

If you believe a child has created an account without appropriate parental involvement, please contact us and we will investigate and take appropriate action.

5. Teacher Content and User Content

If you create or upload material (e.g. via the Composer tool):

Ownership

• You retain full ownership of your content

License to The Sharpest Note Ab

You grant us a non-exclusive, limited license to:

• store your content
• process it (e.g. generate notation, audio, interactive views)
• make it available to users you choose to share it with

We do not use your content outside the service without your permission.

We do not use your content to train AI or machine learning models.

6. Our Intellectual Property

The Sharpest Note service itself, including its software, design, branding, and site content other than user-created material, belongs to The Sharpest Note Ab or its licensors.

We give you a limited, non-exclusive, non-transferable right to use the service for your own personal, family, or teaching use in accordance with these terms.

You may not copy, resell, reverse engineer, or redistribute the service except where the law clearly allows it.

7. Copyright and Acceptable Use

You may only upload or create content that:

• you created yourself, or
• is in the public domain, or
• you have clear rights to use

You may not:

• upload or recreate copyrighted melodies without permission
• create derivative versions (e.g. simplified arrangements) of copyrighted works
• use the service to distribute infringing material
• use the service in a way that breaks the law or harms other users
• attempt to copy, interfere with, scrape, or damage the service
• enter sensitive personal data about students unless you have a valid legal basis to do so

If we receive a valid copyright complaint, or reasonably believe content or conduct is unlawful, unsafe, or abusive, we may remove content or restrict access without notice.

8. Sharing, Safety and Moderation

When you share a unit:

• you are responsible for the content you share
• you decide who can access it

The Sharpest Note Ab does not verify or review all shared content before it is made available.

We may review, block, or remove content when reasonably necessary to investigate misuse, protect users, enforce these terms, or comply with law.

9. Data and Privacy

We collect and process personal data in accordance with our Privacy Policy.

We aim to minimise the personal data we collect and to keep it only for as long as needed to operate the service, meet legal obligations, and protect the platform.

You should avoid entering sensitive personal data into the service, especially relating to students.

10. Availability and Changes to the Service

We aim to provide a stable and reliable service, but:

• we do not guarantee uninterrupted availability
• features may change or be updated over time
• generated or processed outputs may not always be accurate, complete, or suitable for every use

11. Payments, Licences and Refunds

Paid features are sold as fixed-term licences or one-time purchases, as shown at checkout. Unless explicitly stated otherwise at checkout, licences do not renew automatically and we do not apply recurring charges.

Payments are processed by Paddle.com, who acts as the Merchant of Record. Your payment contract is with Paddle, and they handle billing, tax, and payment disputes on our behalf.

We offer a 14-day goodwill refund policy:

• You may request a full refund within 14 days of your purchase date.
• This applies regardless of whether you have used the service.
• No refunds are offered after 14 days.
• We do not offer partial or pro-rated refunds for unused time.

• Email support@sharpestnote.com with your Paddle transaction ID. Refunds are processed by Paddle and may take a few business days to appear.

We reserve the right to decline refund requests where we reasonably believe the policy is being abused (for example, repeated purchase-then-refund patterns). If you have an issue with your purchase, please contact us before initiating a chargeback.

12. Suspension and Termination

You may stop using the service at any time.

We may suspend or terminate access if:

• these terms are violated
• the service is used unlawfully, abusively, or in a way that creates risk for others
• we reasonably need to protect the service, our users, or our legal position

13. Disclaimer and Liability

The service is provided "as is" and "as available".

To the extent permitted by law:

• we do not guarantee that the service will always be uninterrupted or error-free
• we are not liable for indirect or consequential damages
• total liability is limited to the amount you paid for the service in the 12 months before the claim arose

Nothing in these terms limits liability that cannot be excluded under applicable law.

14. Changes to Terms

We may update these terms as the service evolves. Continued use means you accept the updated terms.

15. Finnish Law and Consumer Rights

These terms are governed by Finnish law, excluding its choice of law rules.

Nothing in these terms limits any mandatory rights you may have under applicable consumer protection law. If you are a consumer, you keep the protections that cannot be waived by contract under Finnish law and, where applicable, under the mandatory laws of your country of residence.

If we cannot resolve a consumer dispute directly, consumers in Finland may contact the Consumer Advisory Services and, where eligible, refer the matter to the Consumer Disputes Board.

If you are a consumer living in the EU or EEA, you may also have the right to bring a claim before the courts of your country of residence where mandatory law allows this.

16. Contact

For questions, including copyright concerns:

support@sharpestnote.com